Question 1

How do I know if my dates are available?

Accepted Answer

Every listing shows a live calendar — pick your check-in and check-out dates and see the price before you book.

Question 2

What's included in the price?

Accepted Answer

Your 3, 6 or 12-month total plus a one-time cleaning fee, shown clearly before you pay. No surprise charges at check-in.

Question 3

Can I bring pets?

Accepted Answer

Check the house rules on each listing — many hosts allow pets, some don't. It's shown clearly before you book.

Question 4

How late can I book?

Accepted Answer

Most properties can be booked right up to the notice period shown on the listing, and last-minute dates open up often.

Question 5

What if I need to cancel?

Accepted Answer

Each listing states its own cancellation policy — check it before you book, and you can manage your reservation from your account.

Question 6

How do I get the keys?

Accepted Answer

Your host sends check-in instructions ahead of your stay — self-check-in, a lockbox, or meeting in person, depending on the property.

Question 7

Are bills included?

Accepted Answer

Check the listing's "Bills included" section — most properties cover WiFi and utilities in the rent, so what you see is what you pay.

Question 8

What's the WiFi like?

Accepted Answer

Every listing states its WiFi speed under Amenities — most properties offer fast, unlimited WiFi included in the rent.

Question 9

Is parking available?

Accepted Answer

Some properties include on-site parking — check the listing's amenities before you book.

Question 10

Can I have overnight guests?

Accepted Answer

Check the listing's house rules — most hosts are happy to accommodate occasional visitors, some restrict overnight stays.

Question 11

What's the difference between single and double occupancy?

Accepted Answer

Single occupancy is one person per room; double occupancy lets a couple share, usually for a surcharge shown on the listing.

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Frequently Asked Questions